--- /dev/null
+.. _reportingbugs:
+
+.. toctree::
+
+Reporting Bugs
+==============
+
+Although every situation is different, this page describes how to
+collect data which will help make efficient use of everyone's time
+when dealing with vpp bugs.
+
+Before you press the Jira button to create a bug report - or email
+vpp-dev@lists.fd.io - please ask yourself whether there's enough
+information for someone else to understand and possibly to reproduce
+the issue given a reasonable amount of effort. **Unicast emails to
+maintainers, committers, and the project PTL are strongly discouraged.**
+
+A good strategy for clear-cut bugs: file a detailed Jira ticket, and
+then send a short description of the issue to vpp-dev@lists.fd.io,
+perhaps from the Jira ticket description. It's fine to send email to
+vpp-dev@lists.fd.io to ask a few questions **before** filing Jira tickets.
+
+Data to include in bug reports
+==============================
+
+Image version and operating environment
+---------------------------------------
+
+Please make sure to include the vpp image version and command-line arguments.
+
+.. code-block:: console
+
+ $ sudo bash
+ # vppctl show version verbose cmdline
+ Version: v18.07-rc0~509-gb9124828
+ Compiled by: vppuser
+ Compile host: vppbuild
+ Compile date: Fri Jul 13 09:05:37 EDT 2018
+ Compile location: /scratch/vpp-showversion
+ Compiler: GCC 7.3.0
+ Current PID: 5211
+ Command line arguments:
+ /scratch/vpp-showversion/build-root/install-vpp_debug-native/vpp/bin/vpp
+ unix
+ interactive
+
+With respect to the operating environment: if misbehavior involving a
+specific VM / container / bare-metal environment is involved, please
+describe the environment in detail:
+
+* Linux Distro (e.g. Ubuntu 14.04.3 LTS, CentOS-7, etc.)
+* NIC type(s) (ixgbe, i40e, enic, etc. etc.), vhost-user, tuntap
+* NUMA configuration if applicable
+
+Please note the CPU architecture (x86_86, aarch64), and hardware platform.
+
+When practicable, please report issues against released software, or
+unmodified master/latest software.
+
+"Show" command output
+---------------------
+
+Every situation is different. If the issue involves a sequence of debug CLI command, please enable CLI command logging, and send the sequence involved. Note that the debug CLI is a developer's tool - **no warranty express or implied** - and that we may choose not to fix debug CLI bugs.
+
+Please include "show error" [error counter] output. It's often helpful to "clear error", send a bit of traffic, then "show error" particularly when running vpp on a noisy networks.
+
+Please include ip4 / ip6 / mpls FIB contents ("show ip fib", "show ip6 fib", "show mpls fib", "show mpls tunnel").
+
+Please include "show hardware", "show interface", and "show interface address" output
+
+Here is a consolidated set of commands that are generally useful before/after sending traffic. Before sending traffic.
+
+.. code-block:: console
+
+ vppctl clear hardware
+ vppctl clear interface
+ vppctl clear error
+ vppctl clear run
+
+Send some traffic and then issue the following commands.
+
+.. code-block:: console
+
+ vppctl show version verbose
+ vppctl show hardware
+ vppctl show hardware address
+ vppctl show interface
+ vppctl show run
+ vppctl show error
+
+Here are some protocol specific show commands that may also make
+sense. Only include those features which have been configured.
+
+.. code-block:: console
+
+ vppctl show l2fib
+ vppctl show bridge-domain
+
+ vppctl show ip fib
+ vppctl show ip arp
+
+ vppctl show ip6 fib
+ vppctl show ip6 neighbors
+
+ vppctl show mpls fib
+ vppctl show mpls tunnel
+
+Network Topology
+----------------
+
+Please include a crisp description of the network topology, including
+L2 / IP / MPLS / segment-routing addressing details. If you expect
+folks to reproduce and debug issues, this is a must.
+
+At or above a certain level of topological complexity, it becomes
+problematic to reproduce the original setup.
+
+Packet Tracer Output
+--------------------
+
+If you capture packet tracer output which seems relevant, please include it.
+
+.. code-block:: console
+
+ vppctl trace add dpdk-input 100 # or similar
+
+send-traffic
+
+.. code-block:: console
+
+ vppctl show trace
+
+Capturing post-mortem data
+==========================
+
+It should go without saying, but anyhow: **please put post-mortem data
+in obvious, accessible places.** Time wasted trying to acquire
+accounts, credentials, and IP addresses simply delays problem
+resolution.
+
+Please remember to add post-mortem data location information to Jira
+tickets.
+
+Syslog Output
+-------------
+
+The vpp signal handler typically writes a certain amount of data in
+/var/log/syslog before exiting. Make sure to check for evidence, e.g
+via "grep /usr/bin/vpp /var/log/syslog" or similar.
+
+Binary API Trace
+----------------
+
+If the issue involves a sequence of control-plane API messages - even
+a very long sequence - please enable control-plane API
+tracing. Control-plane API post-mortem traces end up in
+/tmp/api_post_mortem.<pid>.
+
+Please remember to put post-mortem binary api traces in accessible
+places.
+
+These API traces are especially helpful in cases where the vpp engine
+is throwing traffic on the floor, e.g. for want of a default route or
+similar.
+
+Make sure to leave the default stanza "... api-trace { on } ... " in
+the vpp startup configuration file /etc/vpp/startup.conf, or to
+include it in the command line arguments passed by orchestration
+software.
+
+Core Files
+----------
+
+Production systems, as well as long-running pre-production soak-test
+systems, **must** arrange to collect core images. There are various
+ways to configure core image capture, including e.g. the Ubuntu
+"corekeeper" package. In a pinch, the following very basic sequence
+will capture usable vpp core files in /tmp/dumps.
+
+.. code-block:: console
+
+ # mkdir -p /tmp/dumps
+ # sysctl -w debug.exception-trace=1
+ # sysctl -w kernel.core_pattern="/tmp/dumps/%e-%t"
+ # ulimit -c unlimited
+ # echo 2 > /proc/sys/fs/suid_dumpable
+
+Vpp core files often appear enormous. Gzip typically compresses them
+to manageable sizes. A multi-GByte corefile often compresses to 10-20
+Mbytes.
+
+Please remember to put compressed core files in accessible places.
+
+Make sure to leave the default stanza "... unix { ... full-coredump
+... } ... " in the vpp startup configuration file
+/etc/vpp/startup.conf, or to include it in the command line arguments
+passed by orchestration software.
+
+Core files from private, modified images are discouraged. If it's
+necessary to go that route, please copy the **exact** Debian
+packages (or RPMs) corresponding to the core file to the same public
+place as the core file. In particular.
+
+* vpp_<version>_<arch>.deb # the vpp executable
+* vpp-dbg_<version>_<arch>.deb # debug symbols
+* vpp-dev_<version>_<arch>.deb # development package
+* vpp-lib_<version>_<arch>.deb # shared libraries
+* vpp-plugins_<version>_<arch>.deb # plugins
+
+Please include the full commit-ID the Jira ticket.
+
+If we go through the setup process only to discover that the image and
+core files don't match, it will simply delay resolution of the
+issue. And it will annoy the heck out of the engineer who just wasted
+their time. Exact means **exact**, not "oh, gee, I added a few lines
+of debug scaffolding since then..."
Code Review / vpp.git / blobdiff